To make you more clear about the categorization, please see one the mind map to understand more. Front Office Front office has been described as the hub or nerve center of the hotel. For example, the call billing system will charge the customer if the customer make a long-distance call placed from the guest room.
Guest service The guest service department is responsible to give the guest positive first impressions. The department maintains the relationship between employees and management by promoting communication and fairness within the company.
Production Whatever your business sells, you'll need a functional department in charge of producing it. Therefore, as cost outweighs revenue, it belongs to cost center. Also, they can speak several languages. So, cost outweighs revenue, and this department belongs to cost center.
The production department is concerned with manufacturing the products, where inputs raw materials are converted into finished output through a series of production process. The guest choose to have guaranteed reservation has the promise from the hotel to provide room even if the guest arrive late.
The HR department plays a key role in the successful management ofa hotel.
Their function is to ensure that the raw materials are made into finished product effectively and efficiently and in good quality. Reservation Department needs to deal with all these reservations all year round to ensure there is enough occupancy for guests and maximize the profits for the hotel, especially during peak season.
Safety procedures are some guidelines for the staffs and the guests to ensure their safety. Under these two main departments, there are various departments and we will talk about 6 different departments in this blog.
They greet guests at the hotel front door, assist in opening or closing automobile doors, removing luggage from the trunk, hailing taxis, keeping the door entrance clear of vehicles and giving guest infomation about the hotel and the local area in a courteous and friendly way.
The IT department has various functions. The fifth is the financial area, where guest charges are accumulated and posted to the bills, and all cash transactions are consummated.
The IT department acts as the backbone of a smooth operation involving the latest technology relevant to the business. Most of the services this department provides to guests are usually free of charge.
The department hires and trains employees. And the manager is responsible to decide when to allow overbooking of rooms or when to stop accepting reservations. Safety procedures are some guidelines for the staffs and the guests to ensure their safety.
The housekeeping department is responsible for the total cleanliness and upkeep of the hotel, and the operation of the laundry. Sales- Marketing- Accounting G- Housekeeping.
To handle the financial affairs of the company. Digital media management - editing, graphic design, communications.
Library services - manage information resources, delivery, support, etc. IT Director - budgeting, strategic planning, department management, purchasing, PR, etc. The house keeping department plays a vital role in attracting and keeping the guest as it maintains top quality decor and service in the hotel.
They should not only have a detailed knowlege of the hotel and its service, but also of the city and even the international details.
The fifth is the financial area, where guest charges are accumulated and posted to the bills, and all cash transactions are consummated.
The main function of this department is to maintain the tidiness and cleanness of the room, to tidy and refill some supplies in the room regularly. Dec 12, · What are the major functional departments of a hotel? My friend works in a major hotel that has major mold growth in 15 rooms what can he do?
What is the most important department in hotels? More questions. What is the relationship of the engineering department to other departments in a hotel? What college majors do Status: Resolved. The human resources department handles a range of different functions within an organization. The department is responsible for hiring and firing employees, training workers, maintaining interoffice relationships and interpreting employment laws.
Jun 29, · Whatever your business sells, you'll need a functional department in charge of producing it. If you sell physical products, your production department will deal with manufacturing and quality. This department extends its services to the different hospital departments which include: the administration, wards, public relations office, all medical departments, emergency department, communications and outpatient clinics as well as to visitors, out patients and other DHA Hospitals 2.
The seven(7)department of a hotel are; Housekeeping Department Front Office Management Security Department Human Resource Department Food and Beverages Department Sales and Marketing Department Accounts Department The department is the one who make the hotel the best and rendered a good service and accomodation.
Feb 28, · 1. Front Office. Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service.6 functional department of a hotel